Customer service

Customer service

To join us
For any question, Arteum team is available by :

Email :
Please send your request to contact@arteum.com and we will answer you shortly

Phone :
Our team is available from Monday to Friday at the open hours 10am to noon and 2pm to 6pm (Paris time) +33 (1) 84 16 17 52

SHIPPING INFORMATION

From receipt of your order and after an availability check, we will choose the best solution among the offers of our partners of specialised transport to deliver your order.

After validation and payment, we will send your order to the desired address as soon as possible.

SHIPPING TO METROPOLITAN FRANCE

All products are sent within 48 hours (subject to availability) for a delivery within 72 hours.
Our carrier is Collisimo.

Shipping rates in Metropolitan France:
- Orders up to 60€: 8,90 €
- Orders between 60€ and 120€: 9,90€
- Orders between 120€ and 200€: 12,90€
- Free shipping offered for orders over 200€

Your parcel will be delivered and a signature requested.

Do not hesitate to detail your office address to optimise delivery times.

INTERNATIONAL SHIPPING

Europe
Shipping within 3 days
- Orders less than 350€: 30€
- Orders more than 350€: 50€

French overseas departments and territories
Shipping within 1 week
- Orders less than 350€: 30€
- Orders more than 350€: 50€

United States of America
Shipping within 3 days
- Orders less than 350€: 40€
- Orders more than 350€: 85€

Africa
Shipping within 1 week
- Orders less than 350€: 50€
- Orders more than 350€: 85€

Asia
Shipping within 1 week
- Orders less than 350€: 50€
- Orders more than 350€: 95€

Oceania
Shipping within 1 week
- Orders less than 350€: 45€
- Orders more than 350€: 85€

For all deliveries, except those within the European Union, taxes and customs duties are chargeable to the receiver and will be requested at the delivery time. In these cases, the invoice accompanies the parcel and a copy is sent to you at your billing address.

Item Unavailability

If an item is unavailable, you will be sent an email with a notification detailing the scheduled time of availability or a refund of your purchase.